FAQ & Candle Care
Frequently Asked Questions
Find answers to common questions about our scents, safety, and shipping.
We strive to produce candles with a moderate scent suitable for most spaces. However, if you desire a stronger scent or a weaker, lighter scent, we are ready to customize your order exactly as you need it. Just contact us!
We always take precautions to ensure products reach you safely. If you receive a damaged product, please follow these steps:
- Take a photo of the packaging and the product.
- List the quantity of the damaged products.
- Send these to us via email or WhatsApp.
Our burn times vary by size:
- Large Glass Candles: Up to 120 hours
- Pillar Candles: Up to 168 hours
- Small Candles: Up to 24 hours
Our candles are made with 100% chemical-free waxes, making them a much cleaner choice. You can also safely use our lightly scented candles, such as those with Coconut Vanilla or Lemon.
Yes. The glass containers we use for our candles are fireproof because they can withstand the candle's high heat, making them completely safe to use from beginning to end.
We have candles that can be used for different occasions! We have candles specifically for prayers, for the home, for the office, and for various events like birthdays, romantic setups, and gifts for loved ones.
Candle Care Guide
Follow these simple tips to ensure the best experience and longest life for your Sima Candle.
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Trim the Wick: Before lighting, trim the wick to about 1/4 inch (0.5cm). A wick that's too long can cause a high flame, black smoke, and fast burning.
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First Burn: Let the candle burn for at least 2-4 hours the first time. This helps prevent tunneling and ensures the wax is used evenly.
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Safety First: Never burn the candle unattended. Keep it away from objects that can catch fire, and away from children or drafty places.
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Limit Burn Time: Burn for a maximum of 4 hours at a time to prevent the container from overheating.
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Extinguish Properly: Don't use the candle to put out the candle. Use a snuffer or gently blow it out.
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Discontinue Use: Stop using the candle when only 1cm (1/2 inch) of wax remains to prevent extreme heat from damaging the surface below.
